Frequently Asked Questions
Shipping
What shipping methods are available?
We have several shipping methods available to suit your schedule of product delivery, we also look at the cost effective options for your benefit.
Do you ship internationally?
We ship internationally to several countries such as USA, UK and Europe.
How long will it take to get my package?
Here at Allffa, fast delivery is one of our hallmarks. Same day deliveries can be made if you are within specific zones such as Ghana. However, we ensure that good purchased are delivered on time and at lower costs.
Payments
What payment methods are accepted?
Alffa accepts Visa, Master Cards, Debit and Credit Cards . We also accept Mobile Money (MTN, Tigo & Vodafone) in Ghana.
If you would prefer to use another payment method, you can reach out to our support team.
Is buying online safe?
Buying online is more than safe, our payments are secure and we ensure a fraud free environment for all our customers and vendors.
Order & Returns
How do i place an order?
You can place an order in 4 steps .
Step 1 : Browse and find your product,
Step 2 : Add to cart
Step 3 : Update your delivery details and create an account,
Step 4 : Make payment and track your order.
How can i cancel or change my order?
You can cancel and modify orders at anytime. However, we urge customers to browse our broad varieties of products.
Do i need an account to place an order?
You can make purchases without creating an account as a guest on our platform. However, we advise customers to create accounts in order to receive alerts on promotion and discounts.
How do i track my order?
After completing a purchase online, an order number is automatically generated and sent to your email which becomes your tracking ID. You can use this ID to check the status of your product real-time on our tracking page.
How can i return a product?
For returns, a customer service support executive would assist you get the product returned and refund or exchanged.